These conditions set out the terms of your booking with us. They must be read in conjunction with the information and advice, itineraries, rates, supplements offered by us with every reservation being made with us and any package holidays we provide. These do not effect your statutory rights. Any variations shall be communicated to clients prior to confirmation of bookings.

• 1.1 - Our quotations are based on All-Inclusive, full board , half board, bed & breakfast and room only basis. Accommodation and transfers are based on one way and return. Our prices are based in United States Dollars or equivalent of International currencies at the rate published by the Maldives Monitory Authority. (We will advice exchange rates on request) If there are fluctuations of prices due to government action it may be necessary to make surcharges.

• 2.1 - We undertake to inform you without delay if we cancel your reservation and will offer you an alternative of at least a comparable standard (if one is available) or a full refund of the deposit within 21 days.

• 2.2 - We will take all reasonable steps to ensure that your accommodation is available on your arrival, but if it is overbooked and this is known to us before your departure, we will inform you and offer you alternative of at least comparable standard (if available) or a full refund of the payment.

• 2.3 - If we are unaware of over booking before your departure, then you will be offered reasonably alternative compensation for disturbance if the alternative is inferior to the accommodation originally booked.

• 3.1 - We accept responsibility to you for ensuring that the services on any inclusive tour which you book with us, will be provided to are of reasonable standard. If such a service are markedly deficient or not of such a standard, then you will be appropriately compensated, subject to the exclusions. We accept responsibility for the acts and omissions of our employees, agents, subcontractors, suppliers, and/or their agents, but excluding in any event liability, (not due to their negligent acts or omissions) for the death, bodily injury or illness of clients.

• 4.1 - We accept responsibility for the negligent acts and omissions of our employees or agents and our suppliers, contractors, servants and/or their agents, while acting within the scope of/or in the course of their employment in respect of claims arising as a result of the death, bodily injury or illness of the client.

• 5.1 - If you have complaint about the services provided by us, please make it known as soon as you can, either to the management of the accommodation, the guide or direct to us. If the problem cannot be resolved satisfactorily please provide the fullest details at your earliest. Every effort will be made to arrive at fair and satisfactory conclusion.

• 6.1 - We take deposits for groups of 10 and above, priority reservations and for periods where demand is higher than the capacity.

• 7.1 - We will need the full payment 60 days before your arrival, as a standard rule. Though the person (front-stage staffs) who communicates with our guests on behalf of "Hello Maldives Holidays" has the full authority to give maximum flexibility with payment procedure and on payment options, based on the contracts with our suppliers.

• 7.2 - We accept only Visa and Master Cards.

• 7.3 - For bookings made less than 60 days of arrival, the payment should be made immediately and we can accept only Credit Card payments for these bookings.

• 7.4 - If you cancel your reservation, your payment is subject to cancellation charges if any as per

• 7.5 - Still, if the cancellation is genuine and acceptable - then we will negotiate with the resort till our last breadth, to secure a full refund for all our guests.

• 8.1 - We will accept any confirmed cancellation of a reservation. Such a cancellation is effective on the day received by us. The client will be notified of the acceptance of the cancellation and will be liable to the following charges :

• 9.1 - We can accept booking requests as late as 48 hours before arrival. However this conditions is based on availability. 

• 10.1 - If the requested change in a confirmed booking is more than 14 days before departure and accepted by us, we reserve the right to charge an administration fee not exceeding US$30 per booking, plus any extra charge resulting. In any other case, the request may be treated at our discretion, as a cancellation.

• 11.1 - You are earnestly recommended to ensure when making your reservation that you and your party are insured against all appropriate risk and include all the areas you intend to visit.

• 12.1 - We have taken every reasonable precaution to ensure that the information supplied by us is fair and correct when supplied, and the facilities are available as described for each resort or vessel. However as we do not own the accommodation, we exclude liability for subsequent alterations, the withdrawal and amendment of facilities (where due to climatic conditions, vandalizing or abuse, cleaning, repair or legal, regulatory, seasonal or local reasons).

• 13.1 - The transportation and accommodation of clients are subject to International Conventions, which override any contract, expressed or implied between our clients and us. We cannot be held liable if any client is refused admission into Rep. of Maldives. The possession of valid passports, and/or other travel documents and their production with airline tickets and other vouchers at the proper time is the sole liability of the client. Liability for the failure of any client to observe the law of the Maldivian Government during the visit is excluded.

• 13.2 - Sea Plane operators in Maldives operates the S/Planes on adhoc basis, where they normally confirms the exact timing about 24 hours or about 48 hours departure of each flight. Therefore its not possible for Hello Maldives Holidays to confirm the exact timing of Sea Plane transfer in advance. If and once the Sea Plane operator changes the timing - and if the guests need to Check-Out from the resort earlier - in order to catch the next day earliest morning International Flight - then the resort will arrange the guest to catch the previous day Sea Plane transfer t catch the next day earliest morning International Flight - where we will arrange the guest for 1 night stay in a Male' city hotel.

• 14.1 - We would not be liable for the failure to meet the dietary requirements if it is not mentioned during bookings.

• 14.2 - We strongly urge everyone to read and agree with the terms and conditions before making any reservation with us.
  If you have any disagreement with the Booking Terms and Conditions, please inform us at info@hellomaldives.com

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